How does Netflix shipping work?

Note: DVDs and the Queue feature are only available in the US.

Once you create a list in Your Queue of DVD's or Blu-ray's you want to watch, we ship them to the address you gave us via US Postal Service First Class Mail.

Questions about shipping:

What locations will Netflix ship to?

Netflix ships to all 50 states and U.S. Territories, including Puerto Rico, Guam, American Samoa, the Federated Islands of Micronesia, the Marshall Islands, the Northern Mariana Islands, Palau, and the Virgin Islands. We also ship to APO, FPO, and DPO addresses. Due to the distance of these locations from our distribution centers, delivery times may take several additional days.

How does Netflix decide what to ship next?

We ship discs in the order they appear in Your Queue. You can change the order, add titles, or remove titles any time. If the first title in your queue isn't available, we'll send the next available title instead.

How long does it take to ship?

Most of our customers receive next-day delivery, but shipping can sometimes take up to three business days. If a disc hasn't arrived and it's been three or more days, please report it as lost.

What do I do after I've watched the disc?

When you're done with a title, simply put it back in the red envelope it came in, re-seal it, and put it back in the mail. As soon as we get it back, we'll send the next movie from Your Queue.

When does Netflix ship?

Netflix generally processes shipments Monday through Saturday, excluding holidays. When we check in a return, we automatically send an e-mail to let you know we received your disc. We also send you an e-mail letting you know when we have shipped your next disc (generally the same day we process your return).

Want to contact us?
Start Live Chat

Are you a Netflix Member?

Wait time: less than 1 minute
Wait time: less than 1 minute