Netflix disc mailer is lost or damaged

If you've lost or damaged the return mailer sleeve for your DVD or Blu-ray disc, don't worry -- there's still a way for you to send it back and get the next movie in your Queue.

Lost or damaged white disc protective sleeve

If you're on a 1 disc out-at-a-time plan, just return the disc without the white sleeve in the red return mailer. If you get more than one disc at a time, you can put up to two discs in the white sleeve of another Netflix disc and return them in the same mailer.

Lost or damaged red return envelope

If you're on a 1 disc out-at-a-time plan, please send the disc back to us inside its white sleeve in your own return envelope (with sufficient postage) to the address listed below. The white sleeve includes a special barcode that we use to associate the disc with your Netflix account. If you get more than one disc at a time, you can include up to two discs per white sleeve and place them in the return envelope.

Netflix
P.O. Box 49021
San Jose, California 95161-9959

You can also call us at 1-800-585-8018.

Lost or damaged white disc protective sleeve and the red return envelope

Return the disc in your own return envelope (with sufficient postage) to the address listed below. You must include a note with the email address associated with your Netflix account in order for us to process the return.

Netflix
P.O. Box 49021
San Jose, California 95161-9959

You can also call us at 1-800-585-8018.