How do I send back my DVD or Blu-ray if I lost the return envelope?
Note: DVDs are only available in the US.
If you've lost or damaged any of the return mailer sleeves for your DVD, don't worry -- there's still a way for you to send it back and get the next movie in your queue.
Which one of these best describes your situation?
I lost or damaged the white protective sleeve for my disc.
If you're on a 1-out-at-a-time plan, just return the movie without the white sleeve in the red return mailer. If you get more than one movie at a time, you can put two discs in the white sleeve of another Netflix disc and return both discs in the same mailer.
I lost or damaged the red, prepaid return envelope.
If you're on a 1-out-at-a-time plan, please send the disc back to us inside its white sleeve - in your own return envelope with sufficient postage - to the address listed below. The white sleeve includes a special barcode that we use to associate the disc with your Netflix account. If you get more than one disc at a time, just place up to two discs in another mailer.
Netflix
P.O. Box 49021
San Jose, California 95161-9959
I lost or damaged both the white sleeve and the red return envelope.
Return the DVD in your own return envelope (with sufficient postage) and include a note with your Netflix account email address to the address listed below. We’ll need your account email address to associate the disc with your Netflix account.
Netflix
P.O. Box 49021
San Jose, California 95161-9959
