Lost Netflix Mailer or Sleeve
Note: DVDs are only available in the US.
If you have lost or damaged any of the return mailer sleeves for your DVD, please do one of the following steps.
Lost or Damaged the White Sleeve
If you're on a 1-out-at-a-time plan, just return the movie without the white sleeve in the red return mailer. If you get more than one movie at a time, you can put two discs in the white sleeve of another Netflix disc and return both discs in the same mailer.
Lost or Damaged the Red Prepaid Return Mailer
If you're on a 1-out-at-a-time plan, please send the disc back to us inside its white sleeve - in your own return envelope with sufficient postage - to the address listed below. The white sleeve includes a special barcode that we use to associate the disc with your Netflix account. If you get more than one disc at a time, just place up to two discs in another mailer.
Netflix
P.O. Box 49021
San Jose, California 95161-9959
Lost or Damaged Both the White Sleeve and Red Prepaid Return Mailer
Return the DVD in your own return envelope (with sufficient postage) and include a note with your Netflix account email address to the address listed below. We’ll need your account email address to associate the disc with your Netflix account.
Netflix
P.O. Box 49021
San Jose, California 95161-9959
