Netflix says 'Sorry we could not reach the Netflix service (-100).'

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Please note that performing these steps will clear any data you may have stored on your Amazon Fire TV. This can include apps, saved passwords, or other information. Before continuing, please ensure you have access to the login information for any apps or services, including the password for your Wi-Fi network.

1. Press the Home button on your remote.

2. Select Settings.

3. Select System or Device.

4. Select Restore to Factory Defaults.

5. Try Netflix again.

If you are still unable to stream after completing these steps, reach out to Amazon for further assistance.

If you continue to experience this error after performing a full factory reset, there may be an unrecoverable issue with your device. Reach out to your device manufacturer for more assistance.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.