If you experience the error code 139, 139:NFErr_MC_AuthFailure, or 139:NFErr_MC_NoCDN, often accompanied by the following message:
A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information.
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.
Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes.
Plug both devices back in.
Turn both devices back on.
Try Netflix again.
If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.
You can test your device's connection to the internet by attempting to visit a webpage, such as netflix.com.
If Safari says it cannot open the page because your device is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the internet. See Apple's support site for more help.
Once you're connected to the internet, try Netflix again.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.
If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button to turn your device back on.
Once your device powers on, try Netflix again.
For this step, make sure to leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your mobile device.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your device back on and try Netflix again.
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:
Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.
If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:
Press the Home button on your device.
Select a different network and connect to it.
If you are unable to use a different internet connection, contact your internet service provider for further assistance.
Once you are connected, try Netflix again.
If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.
If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.
If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:
If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.
If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.
If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.
If you have completed the troubleshooting steps above but are still not able to stream, we recommend reaching out to your internet service provider. This issue is often caused by an ISP configuration issue that they can help you troubleshoot.