Netflix Error 139 on iPhone, iPad or iPod touch

The error you're seeing is typically caused by:

  • An issue with the Netflix application itself
  • An issue with some Netflix account information stored on the device
  • An issue connecting to the Internet from your device

In some cases, this error code may be accompanied by the following error message:

A problem occurred while playing this item. Try again later, or select a different item. Go to for more information. (139)

Follow the troubleshooting steps below to resolve the issue.

Test the Internet Connection

Make sure your iPad, iPhone or iPod touch has an Internet connection by attempting to visit a website (such as in a web browser (such as Safari). If the page doesn't load, or is slow to load, try turning your device's Wi-Fi connection off and then back on. If you're still not able to connect, you may have Internet connection issues or need to speak to your wireless network provider about your device's connection to our service.

Try a different Network

If possible, connect your mobile device to a different Internet access point to rule out any potential home network configuration problems as the cause of the issue you're experiencing.

  1. Press the Home button on your device.
  2. Select the Settings app.
  3. Select Wi-Fi from the Settings menu.
  4. Select a different network and connect to it.
  5. Once you've connected to another network, launch Netflix and try your movie or TV show again.

Reboot your device

Turn your iPad, iPhone or iPod touch off and wait for 10 seconds before turning it back on and trying Netflix again.

Troubleshoot problems connecting to Netflix

If you're still having issues playing your movie or TV show, see our steps for troubleshooting problems connecting to Netflix.