Netflix Error 139

If you experience the error code 139 or 139:NFErr_MC_AuthFailure, often accompanied by the following message:

A problem occurred while playing this item. Try again later, or select a different item. Go to for more information.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Apple TV 3

Restart your Apple TV

  1. Unplug your Apple TV and the TV it's connected to for at least 2 minutes.

  2. Plug both devices back in.

  3. Turn both devices back on.

  4. Try Netflix again.

What should I do next?

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

iPhone, iPad, or iPod touch

Test your internet connection

You can test your device's connection to the internet by attempting to visit a webpage, such as

If Safari says it cannot open the page because your device is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the internet. See Apple's support site for more help.

Once you're connected to the internet, try Netflix again.

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

  1. Press the Home button on your device.

  2. Select the Settings app.

  3. Select Wi-Fi from the Settings menu.

  4. Select a different network and connect to it.

  5. Once you are connected, try Netflix again.

  6. If you are unable to use a different internet connection or if this does not resolve the issue, contact your internet service provider for further assistance.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the Sleep/Wake button until the red slider appears.

  2. Drag the slider to turn your device completely off.

  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  4. Once your device powers on, try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

What should I do next?

If you have completed the troubleshooting steps above but are still not able to stream, we recommend reaching out to your Internet service provider. This issue is often caused by an ISP configuration issue that they can help you troubleshoot.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.