Netflix Playback Error 139 on Apple Devices

The error you're seeing is typically caused by:

  • An issue with the Netflix application itself
  • An issue with some Netflix account information stored on the device
  • An issue connecting to the Internet from your device

In some cases, this error code may be accompanied by the following error message:

A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information. (139)

To fix this error, follow the steps below for your Apple TV or Apple Mobile device.


Steps for Apple TV

Refresh your Netflix login
To refresh your login, simply sign out and back into the Netflix application.

Note: If using the Apple remote application on an iPhone, iPod touch, or iPad, switch to the Apple TV remote to sign in

  1. Navigate to the main Netflix menu inside the application and click Logout.
  2. Click Yes to sign out.
  3. Launch the Netflix application again.
  4. Click Already a member? Sign in.
  5. Enter your Netflix e-mail and password to sign back.

Update the Apple TV firmware
  1. From the main menu, select Settings.
  2. Select General.
  3. Select Update Software.
    • If your firmware is out of date, you will see the option Download and Install. Select it to upgrade your Apple TV firmware.

Powercycle the Apple TV
  1. Unplug the power cable either from the back of the Apple TV or from the wall.
  2. Wait 5 seconds and plug the device back in.

Troubleshoot your hardware connection
  • Bypass any receivers or stereo equipment by connecting your device directly to your TV.
  • If you're using an HDMI cable, try reversing the ends or try a new HDMI cable.
  • If you're connecting via an HDMI cable, try another HDMI port on your TV.
  • If you have one available, swap from an HDMI cable to a component or composite audio/video cable.

Update your network settings
  1. From the main menu, select Settings.
  2. Select General.
  3. Select Network.
  4. Select Configure TCP/IP or Wi-Fi.
    • For Configure TCP/IP, select Automatically.
    • For Wi-Fi:
      1. Choose your Wi-Fi network
      2. Select Configure IP, then Automatic
      3. Select Configure DNS, then Automatic
  5. Press Menu until you are returned to the main menu of the Apple TV.
Once you've completed these steps, or if your DNS settings were already set to "Automatic," try connecting to Netflix again.

Troubleshoot your Internet Connection

If the steps above haven't helped you resolve the issue, it usually means there's a slightly deeper problem that's keeping you from streaming.

Our article to help troubleshoot network connection issues will help you address any persisting network connectivity problems and help resolve the issue.

Steps for Apple Mobile Devices

Reboot your device
Turn your iPad, iPhone or iPod touch off and wait for 10 seconds before turning it back on.

Test the Internet Connection

Make sure your iPad, iPhone or iPod touch has an Internet connection by attempting to visit a website (such as apple.com) in a web browser (such as Safari). If the page doesn't load, or is slow to load, try turning your device's WiFi connection off and then back on. If you're still not able to connect, you may have Internet connection issues or need to speak to your wireless network provider about your devices connection to our service.

Troubleshoot your Internet Connection

If the steps above haven't helped you resolve the issue, it usually means there's a slightly deeper problem that's keeping you from streaming.

Our article to help troubleshoot network connection issues will help you address any persisting network connectivity problems and help resolve the issue.

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