Netflix says 'Sorry, we could not reach the Netflix service. (-14)'

Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

Open a web browser and go to netflix.com/clearcookies.

From the top right, click Sign In.

Sign in to your Netflix account.

• If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

• If you don't get an error, continue to the next steps.

Open the Netflix app.

In the lower right, tap My Netflix.

In the upper right, tap the Menu.

Tap Sign Out, then tap Sign Out to confirm.

Sign back into your Netflix, then try again.

Go to your device's home screen or apps list.

Tap and hold the Netflix app, then tap App info.

Tap Storage & cache > Clear storage > OK.

Try Netflix again.