Netflix says 'Sorry, something went wrong. There was a problem switching your profiles.'
If you see an error that says
Sorry, something went wrong. There was a problem switching your profiles.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Blu-ray Player
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
iPhone, iPad, or iPod touch
Sign out of Netflix
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Open the Netflix app.
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In the lower right, tap My Netflix .
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In the upper right, tap the Menu .
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Tap Sign Out , then tap Sign Out to confirm.
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Sign back into your Netflix, then try again.
Update the Netflix app
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Go to the home screen, then tap App Store.
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Tap Search, and enter "Netflix".
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In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the update is done, try Netflix again.
Reinstall the Netflix app
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Go to the home screen, then tap and hold the Netflix app.
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Tap Remove app > Delete app > Delete.
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Open the App Store and search for "Netflix."
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Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the app is installed, try Netflix again.
Set-top Box or Streaming Media Player
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Smart TV
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Xbox One
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
All other devices
We're looking into this problem. To help us investigate, contact us.