StarHub billing for Netflix is currently available to eligible customers who sign up for a new account or rejoin through the StarHub set-top box or the StarHub website.
To sign up for StarHub billing with Netflix, you must sign up for a new account or rejoin through the StarHub set-top box or the StarHub website and select StarHub as your method of payment. Billing eligibility is determined by StarHub.
To check if you are billed through StarHub, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
You can also check with StarHub to see if Netflix is a part of your service package.
If you no longer want to have Netflix charged to your StarHub bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you would like to make changes to how you pay your StarHub bill, please contact StarHub directly.
Netflix is unable to provide refunds to accounts billed by StarHub. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact StarHub for support. If you’d like to cancel your StarHub-billed account, visit How do I cancel Netflix?
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.
If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.
Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.
If you are signed in to Netflix on your StarHub set-top box, you should be able to access your account details. Launch the Netflix app and follow these steps:
From the Netflix home screen, press the up arrow on your remote until you reach the menu bar, then select Settings.
To update the account email address, select Change email.
If prompted, enter the account password and select Next.
Enter a new email address and select Next.
Choose Back to Settings.
If you are still unable to access your account:
Contact StarHub and tell the agent you need help recovering your Netflix login information.
Be prepared to give the agent the email address you wish to use for Netflix.
The agent will follow their internal processes, and within 1-2 days your email address will be updated and you will receive a Netflix email guiding you to reset your password.