Bouygues billing for Netflix is currently available to eligible customers who sign up for a new account or rejoin through select set-top boxes or through the Bouygues website.
To sign up for Bouygues billing with Netflix, you must sign up or rejoin through select Bouygues set-top boxes and select Bouygues as your method of payment, or select Netflix on the Bouygues website and follow the prompts to sign up or rejoin. Billing eligibility is determined by Bouygues.
To check if you are billed through Bouygues, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
You can also check with Bouygues to see if Netflix is a part of your service package.
If you no longer want to have Netflix charged to your Bouygues bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you would like to make changes to how you pay your Bouygues bill, please contact Bouygues directly.
Netflix is unable to provide refunds to accounts billed by Bouygues. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Bouygues for support. If you’d like to cancel your Bouygues-billed account, visit How do I cancel Netflix?
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.
If you are seeing the message “Sorry, we can't find an account with this email address” follow the steps below.
Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.
If you are still unable to access your account:
Contact Bouygues and tell the agent you need help recovering your Netflix login information and to “declare an incident.”
Be prepared to give the agent the email address you wish to use for Netflix.
The agent will follow their internal processes, and within 1-2 days your email address will be updated and you will receive a Netflix email guiding you to reset your password.