Audio descriptions won't turn off

If you can't turn off audio descriptions, it usually means a setting on your device needs to be changed. Follow the steps below to resolve the issue.

Apple TV 2 or Apple TV 3

  1. From your device's home screen, select Settings.

  2. Select General.

  3. Select Accessibility.

  4. Select Video Descriptions.

  5. Select Video Descriptions again to turn it off.

  6. Return to the Netflix app and begin playing a movie or TV show.

  7. While a movie or TV show is playing, hold the Select button on the Apple TV remote.

  8. Make sure your selected audio option does not contain Audio Description.

  9. Press Menu on the Apple TV remote.

Play your movie or TV show for at least 5 minutes to save your settings.

Apple TV 4 or Apple TV 4K

  1. From your device's home screen, select Settings.

  2. Select General.

  3. Select Accessibility.

  4. Select Audio Descriptions.

  5. Set the switch to Off.

  6. Return to the Netflix app and begin playing a movie or TV show.

  7. While a movie or TV show is playing, swipe down on the Apple TV remote.

  8. In the upper right corner, select Dialog .

  9. Make sure your selected audio option does not contain Audio Description.

  10. Tap Done.

  11. Play your movie or TV show for at least 5 minutes to save your settings.

iPhone, iPad, or iPod touch

  1. From your device's home screen, tap Settings.

  2. From the left, tap Accessibility.

  3. Tap Audio Descriptions.

  4. Make sure the Audio Descriptions setting is switched off.

  5. Return to the Netflix app and begin playing a movie or TV show.

  6. While a movie or TV show is playing, tap anywhere on the iOS device screen.

  7. From the bottom, tap Audio & Subtitles.

  8. Under Audio, make sure your selected audio option does not contain Audio Description.

  9. Tap Done.

  10. Play your movie or TV show for at least 5 minutes to save your settings.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.