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Audio descriptions won't turn off

If you can't turn off audio descriptions, it usually means a setting on your device needs to be changed.

To fix the problem, follow the steps for your device.

  1. From your device's home screen, select Settings.

  2. Select General > Accessibility > Audio Descriptions.

  3. Change the setting to Off.

  4. Return to the Netflix app and start playing a movie or TV show.

  5. While a movie or TV show is playing, swipe down on the Apple TV remote.

  6. From the lower right, select Audio .

  7. Choose an option other than Audio Description, then select Done.

  8. Play your movie or TV show for at least 5 minutes to save this setting to your Netflix profile.

  1. From your device's home screen, tap Settings.

  2. From the left, tap Accessibility.

  3. Tap Audio Descriptions.

  4. Make sure the Audio Descriptions setting is switched off.

  5. Return to the Netflix app and start playing a movie or TV show.

  6. While a movie or TV show is playing, tap anywhere on the iOS device screen.

  7. From the bottom, tap Audio & Subtitles.

  8. Under Audio, make sure your selected audio option does not contain Audio Description.

  9. Tap Done.

  10. Play your movie or TV show for at least 5 minutes to save your settings.

We're looking into this problem. To help us investigate, contact us.

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