Netflix Error UI-100

If you experience the error code UI-100, often accompanied by the following message:

Unable to connect to Netflix. Please try again or visit: www.netflix.com/help

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Set-top Box

Restart your home network

Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.

Note:

Some devices, modems, and routers might take longer to reconnect to the Internet.

Smart TV

Sign out of Netflix

Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.

If your device is on an error screen:

Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.

Restart your device

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.