Customer Surveys from Netflix

We are always interested in what our customers have to say! Your feedback helps us understand how our customers think we can improve the Netflix product and content offerings.

To gather your feedback or to recruit small groups of customers for our in-person or virtual research, we send surveys via email. We never sell customer information, and only collect and use the information you provide to make our product better.

About Customer Surveys

As a Netflix member or former member, we will occasionally send you emails of this nature. If you would like to stop receiving these emails, unsubscribe here, or select the “unsubscribe” link in the messages themselves. You can also visit the Communication Settings page, uncheck the Netflix Surveys box, and select Update.

Our surveys are hosted by third-party providers. These emails are sent from netflixsurveys@netflix.com or surveys@mailer.netflix.com. They include links to websites such as:

  • www1.netflixsurveys.com

  • www3.netflixsurveys.com

  • surveys.qualtrics.com

  • netflix.co1.qualtrics.com


If you have received a survey invitation that you suspect is phishing, please forward it to phishing@netflix.com.

See our Privacy and Security help page for information on more topics.