Netflix Error M7353
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Error Code M7353
This error happens when an issue with data stored on your device stops Netflix from playing.
To fix the problem, follow the steps for your device.
Windows computers
Shut down your computer
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Shut down your computer through the menu:
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For Mac: At the top left, click the Apple menu > Shut Down.
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For Windows: From the Start menu, click Power > Shut down.
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For Chromebook: From the bottom right, click on the time > Sign out > Shut down.
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Leave your computer off for at least 10 seconds.
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Turn it back on, then try Netflix again.
Clear the Netflix cookie
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Go to netflix.com/clearcookies. This will sign you out of your account.
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Select Sign In and enter your Netflix email and password.
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Try Netflix again.
Turn off Chrome extensions
If you use Chrome, you can turn off unnecessary add-ons.
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In the address bar, enter chrome://extensions.
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Turn off any extensions that are turned on.
Note:Extensions listed under Chrome Apps don't need to be turned off. -
Try Netflix again.
If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.
Update Windows
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Press the Windows Key on the keyboard.
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Select Settings
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Select Update & security.
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Windows will check for updates. If it doesn't, select Check for updates.
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Once the updates are installed, restart your computer and try Netflix again.
Disconnect any secondary displays
Disconnect your computer from any external monitors or TVs and try playing the TV show or movie again. If this resolves your issue, it's likely that your external monitor or TV doesn't support HDCP copy protection.
If you use security software
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Install any updates for your security software.
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Temporarily turn off your security software and try Netflix again.
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If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.
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Mac computers
Shut down your computer
-
Shut down your computer through the menu:
-
For Mac: At the top left, click the Apple menu > Shut Down.
-
For Windows: From the Start menu, click Power > Shut down.
-
For Chromebook: From the bottom right, click on the time > Sign out > Shut down.
-
-
Leave your computer off for at least 10 seconds.
-
Turn it back on, then try Netflix again.
Clear the Netflix cookie
-
Go to netflix.com/clearcookies. This will sign you out of your account.
-
Select Sign In and enter your Netflix email and password.
-
Try Netflix again.
Turn off Chrome extensions
If you use Chrome, you can turn off unnecessary add-ons.
-
In the address bar, enter chrome://extensions.
-
Turn off any extensions that are turned on.
Note:Extensions listed under Chrome Apps don't need to be turned off. -
Try Netflix again.
If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.
Disconnect any external displays
Disconnect your computer from any external monitors or TVs and try playing the TV show or movie again. If this resolves your issue, it's likely that your external monitor or TV doesn't support HDCP copy protection.
See Apple's website for more details about supported monitors.
If you use security software
-
Install any updates for your security software.
-
Temporarily turn off your security software and try Netflix again.
-
If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.
-