Netflix Error M7353

If you experience the error code M7353 on your computer, it typically points to an extension on your browser that is preventing Netflix from working properly. Follow the troubleshooting steps below to resolve the issue.

Steps for Mac
Steps for Windows

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Clear the Netflix cookie

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Turn off Chrome extensions

If you use Chrome, you can turn off unnecessary add-ons.

  1. In the address bar, enter chrome://extensions.

  2. Turn off any extensions that are turned on.

    Note:
    Extensions listed under Chrome Apps don't need to be turned off.
  3. Try Netflix again.

If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.

Disconnect any external displays

Disconnect your computer from any external monitors or TVs and try playing the TV show or movie again. If this resolves your issue, it's likely that your external monitor or TV doesn't support HDCP copy protection.

See Apple's website for more details about supported monitors.

If you use security software

These steps are intended for advanced computer users.
  • Install any updates for your security software.

  • Temporarily turn off your security software and try Netflix again.

    • If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Windows 8

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Clear the Netflix cookie

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Turn off Chrome extensions

If you use Chrome, you can turn off unnecessary add-ons.

  1. In the address bar, enter chrome://extensions.

  2. Turn off any extensions that are turned on.

    Note:
    Extensions listed under Chrome Apps don't need to be turned off.
  3. Try Netflix again.

If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.

Perform Windows updates

You may need to install important updates to resolve your issue.

  1. Go to the Charms Menu by pressing the Windows Key + C.

  2. Select Search.

  3. Select Everywhere from the drop-down menu.

    • If you do not have a drop-menu continue to step 4.

  4. Search for "WUAPP."

  5. Select the WUAPP App.

  6. Select Check for Updates.

  7. Select Install Important Updates.

  8. Once the updates are installed, restart your computer and try Netflix again.

Disconnect any secondary displays

Disconnect your computer from any external monitors or TVs and try playing the TV show or movie again. If this resolves your issue, it's likely that your external monitor or TV doesn't support HDCP copy protection.

If you use security software

These steps are intended for advanced computer users.
  • Install any updates for your security software.

  • Temporarily turn off your security software and try Netflix again.

    • If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Windows 10

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Clear the Netflix cookie

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Turn off Chrome extensions

If you use Chrome, you can turn off unnecessary add-ons.

  1. In the address bar, enter chrome://extensions.

  2. Turn off any extensions that are turned on.

    Note:
    Extensions listed under Chrome Apps don't need to be turned off.
  3. Try Netflix again.

If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.

Update Windows

  1. Press the Windows Key on the keyboard.

  2. Select Settings .

  3. Select Update & security.

  4. Windows will check for updates. If it doesn't, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

Disconnect any secondary displays

Disconnect your computer from any external monitors or TVs and try playing the TV show or movie again. If this resolves your issue, it's likely that your external monitor or TV doesn't support HDCP copy protection.

If you use security software

These steps are intended for advanced computer users.
  • Install any updates for your security software.

  • Temporarily turn off your security software and try Netflix again.

    • If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.