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Netflix Error MSL:5403;

You might be seeing error MSL:5403 on your iPhone or iPad with the message:

Cannot play title. Please try again later. (MSL:5403;)

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem:

  1. Open the App Switcher by pressing the Home button twice. If your device doesn't have a home button, swipe up from the bottom of the screen and hold.

  2. Swipe up on the app to quit it.

  3. Open the app, then try again.

Note:These steps might be different on your device. Go to Apple's support site for steps to quit and reopen an app on iPhone or iPad.

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

If you've tried the steps above and are still getting this error, it means your account isn't connecting to the Netflix service. Please wait and try again later.

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