Netflix Error M7399-1260-00000026

If you experience the error code M7399-1260-00000026 on your computer, it typically points to information stored on your browser that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Mac computer

Refresh the page

  1. Refresh the page using the reload icon next to the address bar.

  2. Try Netflix again.

Restart your browser

  1. Quit your browser.

  2. Reopen your browser.

  3. Try Netflix again.

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Check available storage

  1. Select the Apple icon in the upper left corner of your screen.

  2. Select About This Mac.

  3. Select Storage.

  4. If you have less than 100 MB of storage space available, you will need to free up space before you can continue watching Netflix.

Clear Google Chrome browsing data

  1. From the upper right corner of the browser, click Menu Customize and control Google Chrome .

  2. Click Settings > Privacy and security > Clear browsing data.

  3. Click Advanced.

  4. From the Time range drop-down menu, select All time.

  5. Uncheck everything except Cookies and other site data.

  6. Click Clear data.

  7. Try Netflix again.

Windows computer

Refresh the page

  1. Refresh the page using the reload icon next to the address bar.

  2. Try Netflix again.

Restart your browser

  1. Quit your browser.

  2. Reopen your browser.

  3. Try Netflix again.

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Check available storage

Windows 7

  1. Click on the Windows icon to launch the Start menu.

  2. Select Computer from the options on the right.

  3. A screen displaying Hard Disk Drives will appear, with information about available storage space. If you have less than 100 MB of storage space available, you will need to free up space before you can continue watching Netflix.

Windows 8

  1. Bring up the Charms Bar by swiping from the right or moving your mouse to the upper right corner of the screen.

  2. Select Settings.

  3. Select Change PC settings.

  4. Select PC and devices.

  5. Select Disk space.

  6. If you have less than 100 MB of storage space available, you will need to free up space before you can continue watching Netflix.

Windows 10

  1. Click on the Windows icon to launch the Start menu.

  2. Select Settings from the options on the left.

  3. Select System.

  4. Select Storage.

  5. If you have less than 100 MB of storage space available, you will need to free up space before you can continue watching Netflix.

Clear Google Chrome browsing data

  1. From the upper right corner of the browser, click Menu Customize and control Google Chrome .

  2. Click Settings > Privacy and security > Clear browsing data.

  3. Click Advanced.

  4. From the Time range drop-down menu, select All time.

  5. Uncheck everything except Cookies and other site data.

  6. Click Clear data.

  7. Try Netflix again.