Netflix Error M7399-1260-00000026

If you experience the error code M7399-1260-00000026 on your computer, it typically points to information stored on your browser that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Steps for Windows
Steps for Mac

Refresh the page

  1. Refresh the page using the reload icon next to the address bar.

  2. Try Netflix again.

Turn off private browsing

  1. Close all open browsers to quit Google Chrome.

  2. Reopen Google Chrome.

  3. Try Netflix again.

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Check available storage

Windows 7

  1. Click on the Windows icon to launch the Start menu.

  2. Select Computer from the options on the right.

  3. A screen displaying Hard Disk Drives will appear, with information about available storage space. If you have less than 100 MB of storage space available, you will need to free up space before you can continue watching Netflix.

Windows 8

  1. Bring up the Charms Bar by swiping from the right or moving your mouse to the upper right corner of the screen.

  2. Select Settings.

  3. Select Change PC settings.

  4. Select PC and devices.

  5. Select Disk space.

  6. If you have less than 100 MB of storage space available, you will need to free up space before you can continue watching Netflix.

Windows 10

  1. Click on the Windows icon to launch the Start menu.

  2. Select Settings from the options on the left.

  3. Select System.

  4. Select Storage.

  5. If you have less than 100 MB of storage space available, you will need to free up space before you can continue watching Netflix.

Clear Google Chrome browsing data

  1. From the upper right corner of the browser, click Menu Customize and control Google Chrome .

  2. Click Settings > Privacy and security > Clear browsing data.

  3. Click Advanced.

  4. From the Time range drop-down menu, select All time.

  5. Uncheck everything except Cookies and other site data.

  6. Click Clear data.

  7. Try Netflix again.

Refresh the page

  1. Refresh the page using the reload icon next to the address bar.

  2. Try Netflix again.

Turn off private browsing

  1. Close all open browsers to quit Google Chrome.

  2. Reopen Google Chrome.

  3. Try Netflix again.

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Check available storage

  1. Select the Apple icon in the upper left corner of your screen.

  2. Select About This Mac.

  3. Select Storage.

  4. If you have less than 100 MB of storage space available, you will need to free up space before you can continue watching Netflix.

Clear Google Chrome browsing data

  1. From the upper right corner of the browser, click Menu Customize and control Google Chrome .

  2. Click Settings > Privacy and security > Clear browsing data.

  3. Click Advanced.

  4. From the Time range drop-down menu, select All time.

  5. Uncheck everything except Cookies and other site data.

  6. Click Clear data.

  7. Try Netflix again.