Join Netflix

Netflix Error D7361-1253-C00D36B4

Sorry, but we're having trouble with your request.

This error usually means your computer needs a system update to play Netflix, or a issue with your audio settings stopped Netflix from playing.

Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.

Computers with Windows XP, Vista, 7, or 8.1 installed are no longer supported by Microsoft and can't update to a version that works with Netflix. To explore your options or learn more, go to Microsoft's support site.

  1. From the Windows Start menu on your computer, click Settings.

  2. Click System.

  3. From the lefthand side, click Sound.

  4. At the top-right, click Sound Control Panel.

  5. In the Sound window that opens, click the device with a green check mark.

  6. Click Properties.

  7. Click the Enhancements tab.

  8. Make sure Disable all enhancements is turned on.

    • If you don't see the Enhancements tab, or if Disable all enhancements is already turned on, continue to the next step below.

Related Articles

Related Articles

Need more help?

Contact Us