Netflix Error D7361-1253-C00D36B4

Sorry, but we're having trouble with your request.

This error usually means your computer needs a system update to play Netflix, or a issue with your audio settings stopped Netflix from playing.

Update your Windows version

Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.

Computers using Windows XP or Vista aren't able to update to a version Netflix supports. We recommend using a computer with Windows 10 or later installed.

Disable audio enhancements

  1. From the Windows Start menu on your computer, click Settings settings gear icon.

  2. Click System.

  3. From the lefthand side, click Sound.

  4. At the top-right, click Sound Control Panel.

  5. In the Sound window that opens, click the device with a green check mark.

  6. Click Properties.

  7. Click the Enhancements tab.

  8. Make sure Disable all enhancements is turned on.

    • If you don't see the Enhancements tab, or if Disable all enhancements is already turned on, continue to the next step below.

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