Netflix Error tvq-st-105

If you experience the error code tvq-st-105, often accompanied by the following message:

Unable to connect to Netflix. Please try again or visit: www.netflix.com/help

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Roku

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Smart TV

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.