Netflix Error tvq-st-121

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

To get the connection steps for your device:

• Check the instructions or manual that came with your device.

• Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

1. On the error screen, select Exit or More Details > Exit Netflix.

2. Open Netflix, then try again.

For this step, make sure to leave your set-top box and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your set-top box.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your set-top box back on and try Netflix again.