If you see the error code tvq-prfls-101, often accompanied by the following message:
Sorry, something went wrong
It usually means old data on your device needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Go to Netflix.com on a web browserUsing a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.
Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.
If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.
Go to Netflix.com on a web browserUsing a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.
Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.
If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.