Netflix Error tvq-000

Netflix has encountered an error. Retrying in [X] seconds.

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem, follow the steps for your device.

Smart TV

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Roku

Reload the Netflix app

1. On the error screen, choose More Details.

2. Choose Reload Netflix.

3. Try Netflix again.

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Remove and re-add Netflix

To remove Netflix:

1. Press Home on your Roku remote.

2. In the list of apps on the right, scroll to the Netflix app.

3. Press Star on your Roku remote.

4. Select Remove app > Remove.

To add Netflix:

1. Press the Netflix button on your Roku remote.

2. Select Add channel > OK > Go to channel.

3. Try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.