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Netflix Error tvq-cdp-100

If you experience the error code tvq-cdp-100, often accompanied by the following message:

Sorry, something went wrong. Please try again later.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Restart your device

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Find your profile icon on the top left of your screen, select Get Help, then Sign out, then Yes.

    If the menu is on the left: Go to the bottom of the screen, select Get Help, then Sign out, then Yes.

  3. Sign back in and try Netflix again.

    ​

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

    ​

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

We're looking into this problem. To help us investigate, contact us.

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