Netflix says 'We're having a problem connecting to Netflix.'

If you see an error on your Apple TV that says

We're having a problem connecting to Netflix. Please try again or visit netflix.com/help

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Go to Netflix.com on a web browser

Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
- If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
- If you don't get an error, continue to the next steps.

Reinstall the Netflix app

Delete Netflix

On the Apple TV home screen, highlight the Netflix app.
Press and hold the center of your remote's touch surface or clickpad ring until the Netflix app starts to wiggle.
Press the Play/Pause button to delete the app.
Select Delete to confirm.

Reinstall Netflix

On the Apple TV home screen, open the App Store.
Search for "Netflix" to find the app, then select Install.
Try Netflix again.

Restart your home network

Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.

Note:

Some devices, modems, and routers might take longer to reconnect to the Internet.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.

While talking with your ISP, let them know:

Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.