Netflix says 'Sorry We Cannot Reach the Netflix Service (-4).'

If you see an error that says

Sorry We Cannot Reach the Netflix Service (-4)

It typically points to information stored on your Android phone or tablet that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Clear the Netflix app data

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

1. Go to your device's home screen or apps list.

2. Tap and hold the Netflix app, then tap App info.

3. Tap Storage & cache > Clear storage > OK.

4. Try Netflix again.

Note:The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.

Turn your device off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.