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Netflix says 'Sorry We Cannot Reach the Netflix Service (-4).'

If you see an error that says

Sorry We Cannot Reach the Netflix Service (-4)

It typically points to information stored on your Android phone or tablet that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

If you clear your Netflix app data, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. Find the Netflix app on your Android device.

  2. Tap and hold the app icon, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note: The exact steps may be different for your device. Check your device manual or contact the company that made it for the most up-to-date instructions.

Tablet with power icon indicating turn off process

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

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