Swisscom billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through select set-top boxes or through the Swisscom website.
To sign up for Swisscom billing with Netflix, you must sign up or rejoin through select Swisscom set-top boxes and select Swisscom as your method of payment, or select Netflix on the Swisscom website and follow the prompts to sign up or rejoin. Billing eligibility is determined by Swisscom.
To check if you are billed through Swisscom, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
You can also check with Swisscom to see if Netflix is a part of your service package.
If you no longer want to have Netflix charged to your Swisscom bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you would like to make changes to how you pay your Swisscom bill, please contact Swisscom directly.
Netflix is unable to provide refunds to accounts billed by Swisscom. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Swisscom for support. If you’d like to cancel your Swisscom-billed account, visit How do I cancel Netflix?
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.
If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.
If you have access to your Swisscom set-top box, you may still be signed in. Launch the Netflix app and follow these steps:
From Netflix home screen, press the up arrow on your remote until you reach the menu bar, then select Settings.
To update the account email address, select Change email.
If prompted, enter the account password and select Next.
Enter a new email address and select Next.
Select Back to Settings.
If you don’t have access to your Swisscom set-top box, or are not signed in:
Sign in to your account page at netflix.swisscom.ch.
Click Did you forget your access data?
After verifying your identity, select My Netflix Account.
You will be directed to a sign-in page with your email address auto-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.
If you signed up for Netflix on a different device, check to see if you are still signed in on that device. If so, you can access your account information and update your email address.
If you are a Swisscom mobile customer and are still unable to access your Netflix account:
Contact Swisscom and tell the agent you need help recovering your Netflix login information.
Be prepared to give the agent the email address you wish to use for Netflix.
The agent will follow their internal processes, and within 1-2 days your email address will be updated and you will receive a Netflix email guiding you to reset your password.