Netflix says 'A problem occurred while playing this item. Try again later... (-11839).'

If you see an error on your Apple TV that says

A problem occurred while playing this item. Try again later... (-11839)

It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Reinstall the Netflix app

Delete Netflix

1. On the Apple TV home screen, highlight the Netflix app.

2. Press and hold the center of your remote's touch surface or clickpad ring until the Netflix app starts to wiggle.

3. Press the Play/Pause button to delete the app.

4. Select Delete to confirm.

Reinstall Netflix

1. On the Apple TV home screen, open the App Store.

2. Search for "Netflix" to find the app, then select Install.

3. Try Netflix again.