Netflix says 'A problem occurred while playing this item. Try again later... (-11839).'
If you see an error on your Apple TV that says
A problem occurred while playing this item. Try again later... (-11839)
It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
Reinstall the Netflix app
Delete Netflix
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On the Apple TV home screen, highlight the Netflix app.
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Press and hold the center of your remote's touch surface or clickpad ring until the Netflix app starts to wiggle.
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Press the Play/Pause button to delete the app.
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Select Delete to confirm.
Reinstall Netflix
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On the Apple TV home screen, open the App Store.
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Search for "Netflix" to find the app, then select Install.
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Try Netflix again.