Netflix says 'Your extra members are on hold.'
Your extra members are on hold. Retry your payment?
Your extra members are on hold. Update your payment info to continue.
If you're getting one of these error messages, it means Netflix couldn't process your most recent extra member payment.
There are a few reasons why this is happening:
The payment method might not have enough money. (Pending charges or authorizations can affect the available balance on your card.)
The payment method has expired or is no longer valid.
Your bank or card issuer didn't approve the monthly charge.
The payment information you provided Netflix doesn't match what your bank or card issuer has on file.
US only: The credit card zip code on your Netflix account doesn't match what your card issuer has on file.
You can fix the issue by either updating your payment method or contacting your bank.