Netflix Error tvq-pb-101 (2.8)

If you experience the error code tvq-pb-101 (2.8), often accompanied by the following message:

We're having trouble playing this title right now. Please try again later or select a different title.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Set-top Box or Streaming Media Player

Sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Navigate left to open the menu, then select Settings.

    • If you do not see a menu when you navigate left, scroll up or down to locate the Menu Row, then select the gear icon on the right.

  3. Select Sign Out.

  4. Select Yes to confirm.

  5. Sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Smart TV

Restart your smart TV
  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.