If you experience the error code NW-6-404, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Unplug your Roku from power for at least 10 seconds.
Plug your Roku back in.
Turn your Roku on by pressing any button on the Roku remote.
Wait 1 full minute.
Try Netflix again.
Select More Details on the error screen.
Select Reload Netflix.
Once the app reloads, try Netflix again.
Ensure your device supports streaming
If you are experiencing this error on an Android TV-based streaming media player or smart TV, make sure you have installed the Netflix app from the Google Play Store.
If you do not see the Netflix app in the Google Play Store, your device is not compatible with Netflix, and you will need to use a different device to stream.