Netflix Error NW-6-404

If you experience the error code NW-6-404, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Roku

Restart your Roku
  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Smart TV

Reload the Netflix app
  1. Select More Details on the error screen.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

Android TV

Ensure your device supports streaming

If you are experiencing this error on an Android TV-based streaming media player or smart TV, make sure you have installed the Netflix app from the Google Play Store.

If you do not see the Netflix app in the Google Play Store, your device is not compatible with Netflix, and you will need to use a different device to stream.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.