Netflix DRM Error on Sony Devices

If you experience the error code DRM Error or DRM-14 on your Sony device, it typically points to some information on the device that needs to be refreshed. It can also point to an Internet connectivity problem. Follow the troubleshooting steps below to resolve the issue.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on with the power button.

  5. Try Netflix again.

Refresh your sign in information

  1. Begin from the Netflix home screen.

  2. Navigate left to open the menu, then select Settings.

    • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over, Deactivate, or Reset.

  3. You will now be given the option to sign in as a different Netflix member.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.