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Netflix says 'Cannot play title. Please try again later. (-11853)'

If you see an error that says

Cannot play title. Please try again later. (-11853)

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

  1. Double tap the Home button on your remote.

  2. Swipe right or left so Netflix is in focus.

  3. Swipe up to force quit the Netflix app.

  4. Try Netflix again.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

  1. Open the App Switcher by pressing the Home button twice. If your device doesn't have a home button, swipe up from the bottom of the screen and hold.

  2. Swipe up on the app to quit it.

  3. Open the app, then try again.

Note:These steps might be different on your device. Go to Apple's support site for steps to quit and reopen an app on iPhone or iPad.

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Uninstalling the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to the home screen, then tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  5. When the app is installed, try Netflix again.

Note:If you can't find the Netflix app after removing it, follow Apple's steps to redownload an app from the App Store.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

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