Telstra billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through a Telstra set-top box or the Telstra website.
To sign up for Telstra billing with Netflix, you must sign up for a new Netflix account or rejoin through a Telstra set-top box or the Telstra website and select Telstra as your payment method. Billing eligibility is determined by Telstra.
To check if you are billed through Telstra, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
You can also check with Telstra to see if Netflix is a part of your service package.
If you no longer want to have Netflix charged to your Telstra bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you would like to make changes to how you pay your Telstra bill, please contact Telstra directly.
Netflix is unable to provide refunds to accounts billed by Telstra. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Telstra for support. If you’d like to cancel your Telstra-billed account, visit How do I cancel Netflix?
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.
If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.
If you have access to your Telstra set-top box, you may still be signed in. Launch the Netflix app and follow these steps:
From the Netflix home screen, press the up arrow on your remote until you reach the menu bar, then select Settings.
To update the account email address, select Change email.
If prompted, enter the account password and select Next.
Enter a new email address and select Next.
Select Back to Settings.
If you signed up for Netflix on a different device, check to see if you are still signed. If so, you can access your account information and update your email address.
If you don't have access to your Telstra set-top box, or are not signed in:
Contact Telstra and tell the agent you need help recovering your Netflix login information.
Be prepared to give the agent the email address you wish to use for Netflix.
The agent will follow their internal processes, and within 1-2 days your email address will be updated and you will receive a Netflix email guiding you to reset your password.