Join Netflix

Netflix says 'Can't Connect to Netflix.'

If you get the error message:

Can't Connect to Netflix

It means information on your device needs to be refreshed. Follow the steps to fix the problem.

Android phone or tablet

Clear the Netflix app data

Note:
Clearing the app data will sign you out and delete any TV shows and movies you have downloaded to the device.

  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Sign out of Netflix

  1. From the Netflix app, tap More more icon or your Profile icon profile icon.

  2. Scroll down and tap Sign Out.

  3. Tap Sign Out again to confirm.

  4. Once you have signed out, sign back in and try Netflix again.

Visit Netflix.com on a computer

To pinpoint the issue:

  1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

  2. Select Sign In and enter your information.

    • If you see the error NSEZ-403, it means we can't connect your account to Netflix. Please try again later.

    • If you don't see NSEZ-403, contact Customer Service.

iPhone, iPad, or iPod touch

Sign out of Netflix

  1. From the upper right, tap Profiles profiles.

    • If you don't see Profiles, tap More in the lower right.

  2. Tap Sign Out.

  3. Tap Yes to confirm.

  4. Sign back in and try Netflix again.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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