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Netflix says 'Can't Connect to Netflix.'

If you get the error message:

Can't Connect to Netflix

It means information on your device needs to be refreshed. Follow the steps to fix the problem.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to your device's home screen or apps list.

  2. Tap and hold the Netflix app, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note:The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

  1. Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.

  2. Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.

    • If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.

Sign out of Netflix

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

We're looking into this problem. To help us investigate, contact us.

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