If you get the error message:
Can't Connect to Netflix
It means information on your device needs to be refreshed. Follow the steps to fix the problem.
Tap and hold the Netflix app icon, then tap App info.
Tap Storage & cache > Clear storage > OK.
Try Netflix again.
The steps to clear an app's data might be different for your device. To get steps for your device, check the manual that came with it or get help from the manufacturer.
From the Netflix app, tap More or your Profile icon .
Scroll down and tap Sign Out.
Tap Sign Out again to confirm.
Once you have signed out, sign back in and try Netflix again.
Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.
Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.
If you get the error NSEZ-403, it means there's a temporary issue connecting to your Netflix account. Please try again later.
If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.
From the upper right, tap Profiles .
If you don't see Profiles, tap More in the lower right.
Tap Sign Out.
Tap Yes to confirm.
Sign back in and try Netflix again.