Netflix says 'Can't Connect to Netflix.'

If you see an error that says either:

Can't Connect to Netflix
Cannot connect to Netflix. Please try again later. If the problem persists, please visit netflix.com/tvhelp on your computer.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Android phone or tablet

Clear the Netflix app data

Note:
Clearing app data will delete any titles you have downloaded to the device.
  1. From the Home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Sign out of Netflix

  1. While in the Netflix app, tap the Menu button in the upper left corner or the More button in the lower right corner.

  2. Scroll down and select Sign Out.

  3. Confirm that you want to sign out.

  4. Once you have signed out, sign back in and try Netflix again.

Try a different internet connection

If possible, connect your device to a different internet access point, then try Netflix again. Some examples:

  • Attempt to connect to a different Wi-Fi network in range of your device.

  • Bring your device to a neighbor's or friend's house and attempt to stream.

  • If you have the ability to connect to a mobile hotspot from your device, try using it to connect to Netflix. While we generally don't advise streaming over a data network as a fix, it's a good way to see if a home network configuration issue is what's keeping you from streaming reliably.

If you're able to stream using a different internet connection, we recommend checking with whoever set up your home network to resolve any potential issues with the way the network is configured.

If you're attempting to stream on a work or school network, or public Wi-Fi, talk with the network's administrator to make sure it supports streaming services such as Netflix. If it does not, you will not be able to stream Netflix TV shows or movies.

Visit Netflix.com on a computer

To pinpoint your issue:

  1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

  2. Select Sign In and enter your information.

    • If you see the error NSEZ-403, it means we can't connect your account to the Netflix service. Please try again later.

    • If you don't see NSEZ-403, contact Customer Service.

Blu-ray Player

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Navigate left to open the menu, then select Settings.

    • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over or Deactivate.

  3. Once signed out, sign back in and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

Nintendo 3DS

Check the date and time settings
  1. From the home menu, select the System Settings icon.

  2. Select Other Settings.

  3. Select Date & Time.

  4. Select Today's Date and use the arrows to set the correct date.

  5. Select OK to confirm.

  6. Select Current Time and use the arrows to set the correct time.

    Note:
    By default your 3DS's clock is set using a 24-hour clock.
  7. Select OK.

  8. Press Back until you return to the Main menu.

  9. Try Netflix again.

Smart TV

Restart your Smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Navigate left to open the menu, then select Settings.

    • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over or Deactivate.

  3. Once signed out, sign back in and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.