Netflix says 'Can't Connect to Netflix.'

1. From the home screen on your device, navigate to Settings.

2. Select General.

   • If you don't see General, continue to the next step.

3. Select Apps or Applications.

4. Select Manage Applications, Application Manager, or Manage All Apps.

   • If you don't see these selections, continue to the next step.

5. Scroll down and select Netflix.

   • If you don't see Netflix, check the Downloaded tab.

6. Select Storage.

   • If you don't see Storage, continue to the next step

7. Select Clear Data or Clear Storage, then OK.

8. Try Netflix again.

1. From the Netflix app, tap More or your Profile icon .

2. Scroll down and tap Sign Out.

3. Tap Sign Out again to confirm.

4. Once you have signed out, sign back in and try Netflix again.

To pinpoint the issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In and enter your information.

   • If you see the error NSEZ-403, it means we can't connect your account to Netflix. Please try again later.

   • If you don't see NSEZ-403, contact Customer Service.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.