Netflix says 'Can't Connect to Netflix.'

If you get the error message:

Can't Connect to Netflix

It means information on your device needs to be refreshed. Follow the steps to fix the problem.

Android phone or tablet

Clear the Netflix app data

These steps will remove any TV show or movie downloads saved on your device and sign you out of your Netflix account.

Start from your device's home screen or apps list.
Tap and hold the Netflix app, then tap App info.
Tap Storage & cache > Clear storage > OK.
Try Netflix again.

The steps to clear an app's data might be different for your device. To get steps for your device, check the manual that came with it or get help from the manufacturer.

Sign out of Netflix

In the lower right, tap My Netflix.
In the upper right, tap More .
Tap Sign Out , then tap Sign Out to confirm.
Sign back into your Netflix, then try again.

Go to Netflix.com on a web browser

Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.
Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.
- If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.
- If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.

iPhone, iPad, or iPod touch

Sign out of Netflix

From the lower right, tap My Netflix.
From the upper right, tap More .
Tap Sign Out , then tap Sign Out to confirm.
Sign back into your Netflix, then try again.

All other devices

We're looking into this problem. To help us investigate, contact us.