Netflix says 'Can't Connect to Netflix.'

If you see an error that says either:

Can't Connect to Netflix

or

Cannot connect to Netflix. Please try again later. If the problem persists, please visit netflix.com/tvhelp on your computer.

It usually means there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.

Android phone or tablet

Clear the Netflix app data

Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.
  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Sign out of Netflix

  1. From the Netflix app, tap More more icon or your Profile icon profile icon.

  2. Scroll down and tap Sign Out.

  3. Tap Sign Out again to confirm.

  4. Once you have signed out, sign back in and try Netflix again.

Try a different internet connection

If possible, connect your device to a different network, then try Netflix again. Some examples:

  • A different Wi-Fi network

  • A network at someone else's house

  • A mobile hotspot

If you can stream using a different internet connection, the problem might be with your home network setup. Check with whoever set up your home network to fix any potential issues.

If you're trying to stream on a work or school network, or public Wi-Fi, check with the network's administrator to make sure it supports streaming services such as Netflix. If it doesn't, you won't be able to stream Netflix TV shows or movies.

Visit Netflix.com on a computer

To pinpoint the issue:

  1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

  2. Select Sign In and enter your information.

    • If you see the error NSEZ-403, it means we can't connect your account to Netflix. Please try again later.

    • If you don't see NSEZ-403, contact Customer Service.

Blu-ray player

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

  3. Sign back in and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Smart TV

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

  3. Sign back in and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.