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Netflix says 'Sorry we could not reach the Netflix service. (-114)'

You might get the error code -114 with the message:

Sorry we could not reach the Netflix service. Please try to restart the Netflix application (-114).

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem, follow the steps for your device.

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Note:If you use an Android TV/Box or an Android device that connects to your TV, follow the steps below.

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

These steps will sign you out of your Netflix account.

  1. Go to the Settings app.

  2. Select Apps > See all apps > Netflix.

  3. Select Clear data.

  4. Select OK.

  5. Try Netflix again.

These steps will sign you out of your Netflix account.

  1. Open the Play Store app, then search for "Netflix."

  2. In the list, find and select the Netflix app.

  3. Select Uninstall.

  4. Select Install, and wait until it's done.

  5. Select Open, then try Netflix again.

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

To uninstall Netflix:

  1. Using your Fire TV remote, press Home.

  2. Go to the Netflix app, then press Options.

  3. Select Uninstall.

  4. Select Uninstall again to confirm.

To reinstall Netflix:

  1. Using your Fire TV remote, press the Netflix button.

  2. Select Download, then select Open.

  3. Try Netflix again.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

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