AIS billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through an active AIS promotion or from the AIS website or set-top box.
To sign up for AIS billing with Netflix, you can sign up or rejoin on the AIS website or set-top box, or qualify for and redeem an active AIS promotional offer. If you sign up through a promotional offer, you will be automatically enrolled in AIS billing after redeeming your offer. Billing eligibility is determined by AIS.
To check if you are billed through AIS, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
You can also check with AIS to see if Netflix is a part of your service package.
If you no longer wish to have Netflix charged to your AIS bill and want to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you would like to make changes to how you pay your AIS bill, please contact AIS directly.
Netflix is unable to provide refunds to accounts billed by AIS. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact AIS for support. If you’d like to cancel your AIS-billed account, visit How do I cancel Netflix?
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.
If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.
If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.
Check to see if you are still signed in to Netflix on the device you used to sign up. If so, you can access your account information and update your email address.
If you’re still unable to access your account:
Click the redemption link in your original SMS from AIS.
You will be directed to a sign-in page with your email address auto-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.
You can contact AIS customer support by dialing 1175.