Netflix Error M7121-1331

If you see the error code M7121-1331 on your computer, it usually means there's a problem with your browser. To solve the problem, follow the troubleshooting steps below.

Make sure your browser version is supported

Make sure your browser version is supported by checking the Netflix system requirements.

If your browser version isn't supported, update your browser to the latest version or use a browser that supports HTML5.

If your browser version is supported, follow the troubleshooting steps below.

Turn off Chrome extensions

If you use Chrome, you can turn off unnecessary add-ons.

  1. In the address bar, enter chrome://extensions.

  2. Turn off any extensions that are turned on.

    Note:
    Extensions listed under Chrome Apps don't need to be turned off.
  3. Try Netflix again.

If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.

Reinstall Google Chrome

  1. To uninstall the Chrome browser, follow the steps from Google Chrome Help.

  2. After Chrome is uninstalled, install Google Chrome again.

  3. Once Chrome is installed, try Netflix again.