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Netflix says 'Sorry, we could not reach the Netflix service. (-373)'

If you see an error that says

Sorry, we could not reach the Netflix service. Please try again later. (-373)

It typically points to information stored on your Android phone or tablet that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to your device's home screen or apps list.

  2. Tap and hold the Netflix app, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note:The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.

If you uninstall Netflix, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Uninstall, then Install.

  3. Try Netflix again.

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