Netflix Error 40102

1. Open the Google Home app on your iPhone or iPad. If you don't have it, you can get it from the App Store.

2. In the lower left, tap the Home icon, then scroll down to find your Chromecast.

   • If you can't find your Chromecast, or it shows as Offline, make sure it's plugged in and connected to the same Wi-Fi as your iPhone or iPad. For help, follow Google's steps to connect your Chromecast to the right network.

   • If your Chromecast appears as On, it's on the right network.

3. Open Netflix, then try again.

1. From the iOS home screen, select Settings.

2. Select Wi-Fi.

3. Select your current network.

4. Select Forget This Network.

5. Select Forget.

6. Once the network is no longer connected, re-connect to your preferred network.

7. Try Netflix again.

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device back on and try Netflix again.
   

If you use a VPN, try turning it off.

If you aren't sure whether a VPN is turned on, follow the steps below.

1. Using a computer or mobile device on the same network as the device with the issue, open a web browser.

2. Go to fast.com. Netflix will start a connection test.

3. When the test stops, click Show more info.

4. Next to Client, note the country.

5. If the country doesn't match your location, it means your device or network has a VPN turned on. Try turning it off, then try Netflix again. For help turning a VPN off, contact your VPN provider.

   Netflix Customer Service can't help with turning a VPN off because the steps are different for each VPN app or service.

If turning your VPN off didn't work, or the location from fast.com matches your location, go to the next steps.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.