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Netflix Error 40102

Failed to play on the selected device. Please try again later. (40102)

This error happens when a network issue stops your device from reaching Netflix.

To fix the problem:

  1. Open the Google Home app on your iPhone or iPad. If you don't have it, you can get it from the App Store.

  2. In the lower left, tap the Home icon, then scroll down to find your Chromecast.

    • If you can't find your Chromecast, or it shows as Offline, make sure it's plugged in and connected to the same Wi-Fi as your iPhone or iPad. For help, follow Google's steps to connect your Chromecast to the right network.

    • If your Chromecast appears as On, it's on the right network.

  3. Open Netflix, then try again.

  1. From the iOS home screen, select Settings.

  2. Select Wi-Fi.

  3. Select your current network.

  4. Select Forget This Network.

  5. Select Forget.

  6. Once the network is no longer connected, re-connect to your preferred network.

  7. Try Netflix again.

Resetting modem and device, 30-sec timer, cable unplugged.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note: Some devices, modems, and routers might take longer to reconnect to the Internet.

Note: Some antivirus software comes with a VPN that might be turned on. To learn more or get help, contact your antivirus software provider.

If you use a VPN, try turning it off.

If you aren't sure whether a VPN is turned on, follow the steps below.

  1. Open a web browser on a device that's on the same network as the device with the issue.

  2. Go to fast.com. Netflix will start a connection test.

  3. When the test stops, click Show more info.

  4. Next to Client, note the country.

  5. If the country doesn't match your location, your device or network has a VPN turned on. Try turning it off, then try Netflix again.

A few things to note:

  • Netflix Customer Service isn't able to help with VPNs because the steps are different for each VPN. If you need help, contact your VPN provider.

  • If you turned your VPN off and it didn't solve the issue, or the location from fast.com matches your location, move on to the steps below.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

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