Netflix Error C7121-1331

If you experience the error code C7121-1331 on your Google Chromebook or Chromebox, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Ensure you're using a stable Chrome channel

  1. Sign in to your Chromebook with the owner account.

  2. Click on the status area (in the lower right corner, where your account picture appears).

  3. Select Settings.

  4. Select About Chrome OS.

  5. Select More info....

  6. Select Change channel.

  7. Select Stable

  8. Try Netflix again.

Update your computer

  1. Connect your computer to the internet using Wi-Fi or Ethernet. Updates cannot be installed while connected via a cellular network.

  2. Click on the status area (in the lower right corner, where your account picture appears).

  3. Select Settings.

  4. Select About Chrome OS at the top of the page.

  5. Select Check for and apply updates.

  6. Your computer will install any necessary updates. Once the updates are installed, select Restart to update.

  7. After your computer has restarted, try Netflix again.

Check your Chrome version

  1. Click on the status area (in the lower right corner, where your account picture appears).

  2. Select Settings.

  3. Select About Chrome OS at the top of the page to view your version.

    • If your version is 68.0.3440.117 or lower, you will need to contact your device manufacturer for assistance updating your Chrome version to 68.0.3440.118 or higher. If you're unable to update Chrome you'll need to use a different Netflix-enabled device to continue streaming.

    • If your version is 68.0.3440.118 or higher and you are still seeing this error, please contact customer service to help us investigate.