Netflix says 'Device failure occurred. (500.-115)'

If you see an error that says

Device failure occurred. Please try again. (500.-115)

It typically points to information stored on your Android phone or tablet that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Quit and reopen the app

1. Go to your device's home screen or apps list.

2. Tap and hold the app, then tap App info.

3. Tap Force stop > OK.

4. Reopen the app, then try again.

Note:

The steps to quit and reopen an app may be different for your device. For help, check the manual that came with your device or contact the company that made it.