Netflix says 'We could not reach the Netflix service. (-115)'

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If you receive an error that says:

Sorry we could not reach the Netflix service. Try restarting the Netflix application. (-115)

It usually means information stored on your device needs to be refreshed. Follow the steps for your device below to fix the problem.

Amazon Fire TV/Stick

Restart your device

1. On your Amazon Fire TV remote, press the Home button.

2. Select Settings.

3. Select My Fire TV.

   • If you don't see My Fire TV, select System or Device.

4. Select Restart.

5. Try Netflix again.

Smart TV

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.