Netflix Error tvq-pb-101 (3.1.2)

1. On your Amazon Fire TV remote, press the Home button.

2. Select Settings.

3. Select My Fire TV.

   • If you don't see My Fire TV, select System or Device.

4. Select Restart.

5. Try Netflix again.

1. Turn off your device, then unplug your modem and router from power.

2. After 30 seconds, plug in your modem and router.

3. Wait 1 minute, then turn on your device.

4. Try Netflix again.

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

This issue can happen when there's a problem with the domain name system (DNS) server your device connects to. For help fixing a DNS issue, you'll need to contact your internet service provider (ISP).

While talking with your ISP, ask them to:

• Make sure your device is able to connect to these Netflix addresses:

  • secure.netflix.com

  • appboot.netflix.com

  • uiboot.netflix.com

  • fast.com

• Check for DNS issues on your modem or router, your device, or with their DNS servers.

• Try using a different DNS server to check if it fixes the problem.

Before you finish talking with your ISP, we recommend trying Netflix again to make sure the problem is fixed.

1. Begin from the Netflix home screen.

2. Locate the Menu Row.

3. Select Exit Netflix.

4. Relaunch Netflix and try again.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.