Netflix says 'Device failure occurred. (501.-109)'

If you see an error that says

Device failure occurred. Please restart your device and try again. (501.-109)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Android phone or tablet

Turn your device off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.

Chromebook or Chromebox

Shut down your computer

1. Shut down your computer through the menu:

   • Mac: In the upper left, click the Apple menu, then click Shut Down.

   • Windows: Click the Start menu, then click Power > Shut down.

   • Chromebook: In the bottom right, click the time, then click Sign out > Shut down.

2. Leave your computer off for at least 10 seconds.

3. Turn it back on, then try Netflix again.