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Netflix says 'Can't Connect to Netflix.'

If you get the error message:

Can't Connect to Netflix

It means information on your device needs to be refreshed. Follow the steps to fix the problem.

If you clear your Netflix app data, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. Find the Netflix app on your Android device.

  2. Tap and hold the app icon, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note: The exact steps may be different for your device. Check your device manual or contact the company that made it for the most up-to-date instructions.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

  1. Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.

  2. Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.

    • If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.

Sign out of Netflix

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

We're looking into this problem. To help us investigate, contact us.

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