Netflix Error -11800

If you experience the error code -11800, often accompanied by one of the following messages:

A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information.
Cannot play title. Please try again later.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Apple TV

Restart your Apple TV

  1. Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes.

  2. Plug both devices back in.

  3. Turn both devices back on.

  4. Try Netflix again.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you still can't connect to Netflix, contact your internet service provider for help with a DNS resolution issue.

iPhone, iPad or iPod touch

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Update the Netflix app

  1. From the Home screen, tap the App Store icon.

  2. Tap Search, then enter "Netflix" in the search box.

  3. Tap Netflix, then tap Update.

  4. Enter your iTunes password if prompted.

  5. Once the update is complete, try Netflix again.