If you experience the error code -11800, often accompanied by one of the following messages:
A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information.
Cannot play title. Please try again later.
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes.
Plug both devices back in.
Turn both devices back on.
Try Netflix again.
If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.
If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.
If you use a custom DNS setting on your device, reset it to acquire DNS automatically.
If you need help changing the connection settings, contact the device manufacturer.
If you still can't connect to Netflix, contact your internet service provider for help with a DNS resolution issue.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.
If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button.
Once your device powers on, try Netflix again.
From the Home screen, tap the App Store icon.
Tap Search, then enter "Netflix" in the search box.
Tap Netflix, then tap Update.
Enter your iTunes password if prompted.
Once the update is complete, try Netflix again.