Netflix Error NW-6-403

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Unplug your device from power.

2. Unplug your modem and router from power.

3. Wait 30 seconds.

4. Plug in your modem.

5. Wait 1 minute.

6. Plug in your router.

7. Wait 1 minute.

8. Plug in your device.

9. Try Netflix again.

Some modems and routers might take longer to reconnect.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

For this step, make sure to leave your set-top box and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your set-top box.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your set-top box back on and try Netflix again.
   

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.