Netflix Error 16
Sorry, we could not reach the Netflix service. (-16)
This error happens when an issue with data stored on your device stops Netflix from playing.
To fix the problem:
Reinstall the Netflix app
If you uninstall Netflix, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.
From your Android phone or tablet, open the Netflix page in the Play Store.
Tap Uninstall, then Install.
Try Netflix again.