Netflix Error 16
Sorry, we could not reach the Netflix service. (-16)
This error happens when an issue with data stored on your device stops Netflix from playing.
To fix the problem:
Reinstall the Netflix app
These steps will remove any TV show or movie downloads saved on your device and sign you out of your Netflix account.
If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.
These steps will also reinstall the app:
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Open the Play Store app, then search for "Netflix."
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In the list, find and tap the Netflix app.
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Tap Uninstall.
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Tap Install, and wait until it's done.
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Tap Open, then try Netflix again.