Netflix says 'There was a problem with this download. (10023-10008)'

If you see an error that says

There was a problem with this download. Please check your network connection and try again. (10023-10008)

It typically points to a network connectivity issue that is preventing your iPhone, iPad, or iPod touch from downloading from the Netflix app. Follow the troubleshooting steps below to resolve the issue.

Make sure your network allows streaming

  • Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you're using a public network, check to make sure Netflix is allowed.

  • If you're using a cellular data network or a satellite internet connection, try a different network if you can.

Check the date and time on your Apple iPad, iPhone or iPod touch

If the date and time of your device is significantly different from the current date and time, you will have a problem playing your video.

  1. Tap the Settings icon on the Home screen.

  2. Tap General.

  3. Tap Date & Time.

    • If the date and time are incorrect, tap either the date or time to adjust them, or simply toggle the Set Automatically field to On.