Netflix Error tvq-pb-101 (5.2.6)

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem, follow the steps for your device.

Blu-ray Player

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Smart TV

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.