Netflix says 'Sorry, we could not reach the Netflix service. (-1009)'

If you see an error on your Android phone or tablet that says

Sorry, we could not reach the Netflix service. Please try again later. (-1009)

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Visit Netflix.com on a computer

To pinpoint your issue:

  1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

  2. Select Sign In, then enter your credentials to sign in to your account.

    • If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

    • If you do not see NSEZ-403, continue troubleshooting below.

Restart your Android phone or tablet

  1. Power off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. Press the power button again to power your Android back on.

  4. Once your Android finishes turning on, try Netflix again.

Clear the Netflix app data

Note:
Clearing app data will delete any titles you have downloaded to the device.
  1. From the Home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.