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Netflix says 'There was a problem with this download. (DLS.2)'

If you see an error that says

There was a problem with this download. (DLS.2)

It typically points to a network connectivity issue that is preventing your Android from connecting to the Netflix service. Follow the troubleshooting steps below to resolve the issue.

  1. From the Android home screen, navigate to Settings.

  2. Select Connections.

    • If you don't see Connections, continue to the next step.

  3. Select Wi-Fi.

  4. Select the network you are currently connected to.

  5. Select Forget.

  6. Once the network is no longer connected, re-connect to your preferred network.

  7. Try Netflix again.

Tablet with power icon indicating turn off process

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

If you clear your Netflix app data, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. Find the Netflix app on your Android device.

  2. Tap and hold the app icon, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note: The exact steps may be different for your device. Check your device manual or contact the company that made it for the most up-to-date instructions.

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